Returns & Exchanges
Refund Policy
At The Cloud Bedding, Your satisfaction is our top priority. We are committed to delivering high-quality products and a seamless shopping experience. While we hope you love everything you order, we understand that sometimes things don’t go as planned. That’s why we offer a straightforward refund policy for your peace of mind.
14-Day Easy Refund Policy
We offer a 14-day easy refund policy, giving you 7 days from the date of delivery to request a refund on eligible items.
Eligibility Criteria
You may be eligible for a refund if:
- Defective or Incorrect Size: You received a faulty product or the wrong size.
- Manufacturing Defect: There is a clear manufacturing fault in the item.
- Misprint: The product is misprinted or has incorrect design elements.
Non-Refundable Items
Refunds will not be issued in the following cases:
- Customer Damage: Items damaged due to mishandling or misuse.
- Customized Orders: Products that have been custom-made or personalized.
Color Change Requests
If you wish to exchange a product for a different color, a service charge of PKR 1,500 will apply and must be covered by the customer.
How to Request a Refund
To initiate a refund, please contact our customer support team within 14 days of receiving your order:
📞 Phone: 0322-6464161
📧 Email: thecloudbedding@gmail.com
Our team will guide you through the return and refund process. Please note, all returned items must pass a quality inspection before a refund can be approved. Once approved, your refund will be processed promptly.
Thank you for choosing The Cloud Bedding. We’re here to ensure you’re fully satisfied with every purchase.
